Frequently Asked Questions

Not sure it's a match?

It's perfectly okay for you to be unsure sometimes. 

You would be surprised at how many people request a consult so I can suggest something that will go well with their home. I want to make sure you get an image that you will love and is a good match for your décor. 

To chat a bit about options from the collection or what you were thinking of, fill out the -contact form- and request a time we can chat online to get the process started. Typically I request a couple of photos of where the print will have its home. I'll then arrange an online chat session so that we can take a look at if we can get you a match!

For color sampling I need 2-3 photos (no flash please!) of the complete wall you are considering hanging the print on under various lighting conditions, (low and high light amounts, natural and artificial light) and the rough measurements of the wall and the size of the image you are considering.  

I will gladly adjust the final print to make it a match, or even recommend something for you if you can provide color samples.

The print edge is the part of the canvas that gets wrapped around the wooden frame and neatly tucked in to form the sides of the print. Items I sell on canvas have a wood frame that is 1.5 inches thick, so the print edge is at least 1.5 inches wide around the image you purchased to wrap it neatly around the frame.

For small prints I offer black or white edges only so that you do not lose any of the image to fold the edges around the frames.

Larger images have a bit more flexibility to print slightly larger to use some of the image, to wrap it around the frames. 

• Black edge - the edges around the image are a black coating color
• White edge - the edges around the image are a white coating color
• Image edge - the edges around the image is either a copy of or part of the image itself.

Placing your Order (day 1)

Because each print in printed to order at the printers, your prints can take a little while longer than other products to ship. 

Printing your Order (days 2-7)

When you place your order, the printer normally receives your image choice within 1-2 business days. and I receive the print within about a week

Inspection and Signature (day 8)

The printer I use usually has the print delivered to me about a week after your order. I use an acrylic paint pen to sign your print so that needs a couple hours to dry.

Shipping to you (days 11-up to 20)

I ship the inspected and signed print off to you as quickly as possible. Usually the print will take anywhere from 3 to 10 days depending on hos far it needs to travel.  

I always try to ship the fastest way possible to you depending on your shipping choice and will provide you with a tracking number! Be sure that your address is valid and any special instructions are clear to prevent shipping delays.

Remember: Shipping is FREE on any order over $75.00 CAD.

This depends on the product that you have ordered.

I have put how many days products take to ship in the Product and the Catalog Descriptions. 

Here is a summary showing the times as well.

Greetings Cards - Next business Day

Sale Items that are already printed and In Stock - 2 business days until the shipping date. 

6 x 9 Photographic Prints - 3 to 5 business days until the shipping date. 

50 x 70 Poster Prints - up to 5 business days until the shipping date. 

Custom Canvas Prints (including Floral Minis) - up to 7 business days until the shipping date.

Follow these guidelines to enjoy your canvas prints for many years to come:

Handling your Canvas Print

• Always hold your canvas print along the sides where the stretcher bars are located.
• If you must handle the main printed surface, avoid pressure on the image, canvas is fabric and subject to stretch or tear if care isn’t taken.
• Never attempt to rub the surface of the image with your finger or fingernail as this could leave behind residue or scratch the surface of the print

Displaying your Canvas Print

• Kitchens, bathrooms, or heat sources such as forced air vents and radiators should be avoided.
• Avoid direct sunlight or bright indirect un-UV filtered sunlight as well as fluorescent lighting. Sunlight and fluorescent lights both emit UV light that can fade and damage prints over time.
• Canvas needs to breathe. Avoid storing canvas prints in airtight containers such as plastic bags or behind glass. Moisture may become trapped inside causing damage to the image.
• It's best to display your canvas print in an area that allows for for natural airflow.

Cleaning your Canvas Print

• Lightly dust your print with a soft cloth or duster on a regular basis to prevent any dust buildup.
• If necessary, gently wipe your print with a soft cloth that has been slightly dampened with water.
• Never use chemicals to clean your print. Your print has been treated with a UV protective coating that can break down if cleaned with chemicals.

Follow these guidelines to enjoy your photographic prints for many years to come:

Handling your Photographic Print

• Natural skin oils or other contaminants can easily transfer to the print. As a preventative measure, we recommend washing your hands before touching a photograph. If possible wear clean, white cotton gloves that are lint free and designed for handling the art.
• Use both hands and support the back of a print when picking up the photograph.
• Never attempt to rub the surface of the image with your finger or fingernail as this could scratch the surface of the print.

Framing your Photographic Print

• When framing your print use a good quality glass specifically designed for protecting fine art and photographic images.
• Use an acid-free archival mat to prevent the print and glass from touching.
• To avoid damaging and yellowing the print paper, frame using acid free backing paper and acid-free hanging tape

Cleaning your Photographic Prints

• To avoid dust buildup, dust the print with a soft, clean, dry rag, free of cleaning products. Using water will permanently damage the print medium.
• Do not used products such as canned air or dusting sprayers to clean your print. These products may contain solvents which can damage your print and the force of the air may cause scratches.
• Do not blow on your print as you may inadvertently deposit water droplets that can mark your print.

Exposure to Elements

• Keep your print out of direct sunlight. Even the best quality materials are subject to cracking or fading if exposed to prolonged periods of sunlight. Although normal incandescent light bulbs do not present a problem for photographic images; fluorescent lights do emit harmful ultraviolet rays.
• Hang your print away from areas where airborne grime, dust and pollutants such as cigarette smoke can leave a discolouring residue.
• Avoid extreme fluctuations in moisture and temperature. Excessive fluctuations between dryness and humidity, or extreme heat and cold can negatively affect the state of your print. Museums keep the temperature generally around 18 degrees Celsius and a relative humidity of 40%. If the humidity is too high, be on the lookout for mold.

Storing your Photographic Prints

• To prevent accidents, store your print flat, and away from anything with edges that will press against the image surface. You'd be surprised at what will cause a scratch, a tear, or a rip to either the print paper or the print medium.
• Do not stack prints directly on top of each other. Separate them with pieces of acid-free paper to avoid damage or image transfer.
• Wrap your print well if you plan to transport it. Be sure to put a piece of acid-free paper over the front to protect the print. Rough handling can damage the print so pack it securely.
• Do not cover your print with plastic for long periods of time. If there is humidity in the air, mold may begin to grow. Cotton, acid-free sheets are the best for keeping dust away.